Frequently Asked Questions About

AllStar Pro Movers

AllStar Pro Movers has helped families and individuals through relocations. It can be daunting and stressful, but over the years we’ve noticed a few of the same questions seem to keep coming up. To make things a little easier, we’ve compiled some of the most frequently asked questions that we receive to provide our customers with a resource they can refer to any time they need. You can also refer to our glossary to clear up confusing terminology. And if you still have additional questions, don’t hesitate to ask!

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What can I do to make the move as smooth as possible?

Communicate openly with the moving manager, stay organized, and be flexible when it comes to scheduling .

What factors influence the cost of a move?

Many factors come into play that affect the total cost of your move. including amount of belongings, size and weight of furniture, distance between locations, stairs/elevators, number of movers, access to loading and unloading.

How do you handle moving delicate or oversized items, such as pianos or artwork?

Handling delicate or oversized items, such as pianos or artwork, during a move necessitates meticulous planning and the use of appropriate techniques. Start by assessing the item's size and fragility, plan the route, and gather the necessary equipment. Protect fragile items with proper packaging, disassemble when possible, and secure them in the moving truck. Employ safe lifting and moving techniques, drive cautiously, and unload with care at the destinatio

How long will the move take?

The duration varies, but local moves typically take a single day, while long-distance moves may take several days or more. Many factors come into play including amount of belongings, size and weight of furniture, distance between locations, stairs/elevators, number of movers, access to loading and unloading.

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Estimates

When should I begin to contact companies about estimates for my upcoming move?

It is a good idea to contact the moving companies you are considering for your move with as much notice as possible. It is ideal to have companies provide an estimate five to six weeks prior to your desired move date. Try to select the moving company four weeks before your moving date. Be sure to sign the Estimate/Order for Service and confirm your packing, pick-up, and delivery dates.

What type of estimates are available?

There are three types of estimates:

Non-binding, firm binding, and option binding. A non-binding estimate is the carrier’s approximation of the cost, based on the estimated weight of the shipment and the accessorial services requested. The final cost will be based upon the actual weight of your shipment, the services provided, and the tariff provisions in effect.

A firm binding estimate is an agreement between the agent and the customer that the cost of the move will be a specific dollar amount based on the estimated weight of the shipment and the specific services requested. If the actual weight of the shipment is different than the agent anticipated, the price of the move would not change.

An option binding estimate (also known as a not-to-exceed estimate) is an agreement between the agent and the customer that the cost of the move will be no more than a specific dollar amount based on the estimated weight of the shipment and the specific services requested. If the anticipated weight of the shipment is less than estimated, then the customer’s bill is reduced by the amount of the cost associated with the weight difference between the estimated and actual weight.

What are the methods of payments AllStar Pro Movers accepts for my move?

The tariff provisions require that the charges be paid in full, prior to your shipment being unloaded at destination. You can pay for your move at the time of delivery with cash, money order, traveler’s check, certified check or cashier’s check. Or, with prior credit approval, you can charge the cost of your move to your personal credit card. Wheaton gladly accepts the following credit cards: MasterCard, Visa, Discover, and American Express.

What are my rights and responsibilities when I move?

All moving companies are required by federal law to make Your Rights and Responsibilities When You Move available to customers. Your primary responsibility as outlined by the Federal Motor Carrier Safety Administration is to select a reputable household goods carrier, ensure that you understand the terms and conditions of the contract, and understand and pursue the remedies that are available to you in case problems arise. You should talk to your mover if you have further questions. The moving company will also furnish you with additional information describing its procedure for handling your questions and complaints, and a telephone number you can call to obtain additional information about your move.

Packing

Can I leave the items in my dresser drawers?

Yes, you can leave clothing in your dresser drawers if your shipment will not need storage. If you will need storage at one of Wheaton’s agencies, we recommend that all items in your dresser drawers be packed. We also recommend that all non-clothing items be packed, regardless of your storage needs.

Will the movers load the boxes I packed?

Yes, the driver will load the boxes that you packed as long as the driver deems them safe for transport. Please note, the liability coverage for boxes that you pack yourself is not the same as the liability coverage available to you for carrier-packed boxes.

Can I pack and move my plants?

Typically, it is not advisable to move your plants. Most professional movers will only accept plants if the shipment is not going more than 150 miles and/or delivery will be within 24 hours. In addition, if you are moving across state lines, check with federal and state regulations for quarantines or other restrictions. Several states even require that plants be inspected and declared “pest free.”

What items cannot be packed?

AllStar Pro Movers wants your belongings to arrive at your new home safe and sound. That means not moving certain items. Aerosol cans and hazardous materials are unsafe for transportation on a moving van. In addition, perishable items and those of personal importance are recommended for your individual transport.

How should I prepare my appliances?

All major appliances (washer, dryer, refrigerator, freezer, stoves, etc.) should be properly disconnected before the mover’s arrival. An authorized service firm can disconnect and prepare each appliance for transport. All refrigerators and freezers should be defrosted, cleaned and dried before the movers arrive.

How will my mirrors and pictures be protected and packed?

Your local Wheaton Agent can pack all of your mirrors and pictures using specially designed cartons and wrapping materials to provide maximum protection for your goods.

What type of protection options do my belongings have during transport?

AllStar Pro Movers offers different levels of valuation options for your belongings. These options are not insurance, but provide for protection of your goods during shipping.

Loading & Delivery

What can I expect in moving day?

When your driver arrives at your home, he will conduct an initial walk-through of your home. Be sure to let the driver know what items are to be shipped, and what will stay. The driver and his crew will then prepare your house by protecting the floors and doorways. Once loading is ready to begin, the driver will use the inventory form to document the items, and their condition, going on the truck. Items will be properly padded and protected going on the truck. After your belongings are loaded on the truck the driver will ask you to sign some paperwork, including the Bill of Lading, High-Value Inventory, and Inventory. 

What is a shuttle?

Shuttle service is the use of a smaller vehicle to provide service when the residence is not accessible to the mover’s normal equipment. Shuttle service at origin involves loading the goods onto a smaller vehicle then transporting and offloading them onto the mover’s normal equipment. The process is reversed at destination, if necessary. Depending on the weight of the shipment, this could involve several trips with the smaller vehicle.

How will I know when my shipment is going to be delivered?

Based on the weight of your belonging and the distance they’re being transported, your local Wheaton agent will provide you with a range of days during which your belongings will be delivered. Your driver will contact you 48 hours prior to the delivery of your belongings. Ensure that the driver has your destination contact information prior to his departure from your origin residence.

Should I tip my movers?

AllStar Pro Movers strives to deliver the highest level of service with each move. Although tipping is not part ofAllStar Pro Movers policy, it is greatly appreciated, especially if your movers have done an exceptional job. If you feel the service received during your move warrants a tip, you can determine this by calculating a percentage of your moving charges (anywhere from 5-15 percent) or give a flat rate per person ($10-100). Consider the distance of your move and difficulty of the services performed when determining your gratuity. It’s also possible to express your gratitude in ways other than money. Having water available throughout the day and/or making lunch available to the crew can go a long way in expressing your satisfaction.

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Saturday

9:00am - 5:00pm

Kootenai County, ID, USA